2002 QUALITY GOALS COMPANY |
|||||||||||||||||
|
STINKERS |
BASE LINE |
SHAPERS |
GOAL |
STRETCH |
PT |
WT |
TOTAL |
|||||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
|
|
|
||||
Answer/Response Time |
|
|
» 3-5 d |
1 d process 2/15 |
stream-line appl. process 3/15 |
make process opera-tional 4/15 |
market new appl. process 5/15 |
respond in £ 3 d 6/30 |
2 d |
1 d |
|
20 |
|
||||
Wait list for PD Training (postponed for new system) |
|
avg. ³ 20 d |
not measured |
1 d process 04/30 |
modify process last |
make process opera-tional 5/31 |
monitor process 7/31 |
avg. £ 20 d 12/31 |
15 d |
12 d |
|
10 |
|
||||
Productivity Impact (Client) Rec. Implemented |
|
|
not measured |
define process 6/6/ |
plan surveys 6/13 |
do surveys 9/30 |
evaluate & define 10/31 |
95% positive 12/31 |
97% |
99% |
|
30 |
|
||||
Competency Identification |
CM not used |
no other areas mapped/id |
16 ID |
decide on CM tool 2/15 |
ID critical areas for 97 6/1 |
plan critical areas 6/13 |
map critical areas 11/30 |
³ 50 ID 12/31 |
³ 75 ID |
“All” Sub Comp ID |
|
20 |
|
||||
Performance Leadership Implementation and Support (On-Hold due to too many programs being run at this time.) |
|
Idea discarded |
Not Implemented |
Exec. Mgmt Team pres. 7/1 |
Decide on Pilot areas 8/1 |
Team Training 9/1 |
1.st Follow up on score card 10/1 |
P.L. Impl. in ³ 1 Unit 12/31 |
P.L. Used extensively |
|
|
20 |
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
100 |
|
||||
2002 TIME GOALS COMPANY |
|||||||||||||||||
|
STINKERS |
BASE LINE |
SHAPERS |
GOAL |
STRETCH |
PT |
WT |
TOTAL |
|||||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
|
|
|
||||
Delivery Precision Training (Adjusted after real world data on 07-97) |
70% |
75% |
Training Schedule Posted (No Data) |
Define Measure 6/30 |
Implemnt Measure 7/15 |
Validate Measure 7/31 |
Adjust Measure 7/31 |
85% on Time
(Promised vs. Actual) 12/31 |
90% |
95% |
|
10 |
|
||||
Projects Learn. Cons. |
40% |
60% |
2 Projects Started |
Plan for Delivery 2/15 |
ID New Projects 4/15 |
Projects on Track All to Customer 7/15 |
Follow Up / Adjust 7/31 |
80% on Time 12/31 |
|
100% |
|
10 |
|
||||
2002 SATISFACTION GOALS COMPANY |
|||||||||||||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
|
|
|
||||
Satisfaction Course Evaluations. Overall Rating |
3.5 |
4.0 |
No Tracking |
Define Process
2/28 |
Communicate
Process to Vendors w/instructions 3/7 |
Implement
Process 3/31 |
Evaluate Process
7/31 |
4.2 out of 5 12/31 |
4.5/ 5.0 |
4.9/ 5.0 |
|
25 |
|
||||
Number of Learning Requests Fulfilled |
|
|
No Process Defined |
Define Process 4/30 |
Implement Process 6/1 |
Track Process 6/30 |
Evaluate Process 7/31 |
80% Fulfilled 12/31 |
90% |
95% |
|
20 |
|
||||
Marketing Efforts |
|
|
1 PD Catalog |
Market
Communication Plan 5/2 |
2nd
Communication Done 6/1 |
3rd
Communication Done 6/30 |
Plan/Evaluate
Effect 9/30 |
4 + Marketing
Communications 1997 12/31 |
5 |
6 |
|
15 |
|
||||
Customer Satisfaction Survey |
|
|
0 |
Plan &
Develop Surveys 6/6 |
1st Survey Back 6/30 |
Evaluate &
Follow up 8/31 |
2nd Survey Back 12/1 |
2nd Survey Done
97 Prod. >95 demand is
sol. > 80 addtl. svcs |
3 Surveys |
Automated Surveys |
|
20 |
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
100 |
|
||||
2002 PRODUCTIVITY GOALS COMPANY |
|||||||||||||||||
|
STINKERS |
BASE LINE |
SHAPERS |
GOAL |
STRETCH |
PT |
WT |
TOTAL |
|||||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
|
|
|
||||
No. of Teaching Days Per Year Per Teacher |
|
|
0 |
1st Class Taught 01/15 |
Plan for 50 d. 06/01 |
25 d. 07/01 |
38 d. 10/01 |
50 d./Yr./ Teacher 12/31 |
60 |
65 |
|
15 |
|
||||
Total No. of Student Days Per Year (6&7 not considered shapers.) |
|
|
|
Plan for Total No. of Student Days 01/31 |
Mkt. Adv. Classes 02/01 |
Add New Classes 06/30 |
Increase # Class for Each Course 08/31 |
3460 12/31 |
3586 |
3668 |
|
20 |
|
||||
Net Revenue |
|
|
|
Acct. Info. 01/31 |
Chart w/ Financials 04/15 |
Mid-Year Plan for Goal 07/15 |
3rd Qtr Follow up 10/15 |
-400K |
-200K |
+/- 0 |
|
20 |
|
||||
Product Development Ratio |
|
|
|
|
Prod Dev. Plan 04/11 |
|
|
To Standard |
|
|
|
10 |
|
||||
Consultancy Hours Total |
|
|
0 |
Assign Specific PM 01/31 |
Assign Specific SAP 03/01 |
Plan for More Clients 06/01 |
3rd Client 08/01 |
250 Hours |
300 Hours |
400 Hours |
|
20 |
|
||||
Consultancy Customer Contacts |
|
|
.1 |
1st Mtg. 01/31 |
Plan Contact Hours 02/15 |
Mid-Year Plan 07/01 |
3rd Qtr Follow up 10/01 |
50 |
60 |
70 |
|
15 |
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
100 |
|
||||
The head of Competence
Development has the authority to approve and modify these goals. Any Competence Development employee has the
responsibility to initiate changes to the goals when needed.
Rev |
Date |
Nature of
revision |
A |
03-25-02 |
First revision and controlled document |
B |
07-02-02 |
Updated document to reflect learning consultant customer
contacts, realistic goal for delivery precision, and wait list for training on hold. |
C |
09-16-02 |
Update to include revision control. Performance Management goal put on hold. |
Revisions will be made to the
goals as deemed necessary by the head of Competence Development or any of Competence
Development’s employees. Changes can be
initiated at the monthly follow up meetings, generally the first Friday of each month, or
any time when a staff meeting is called. Updates
are done monthly to the “Butcher Paper Charts” in the Competence Developments
area. These changes are transcribed to this
document upon approval.